Telephony Applications

BroadWorks Assistant – The integrative toolbar

This toolbar is an intelligent new program designed to abridge all your data and communications needs.  It’s a lightweight application that expands the abilities of MS Explorer and Outlook by giving access to all of your Primus VoIP features with the ease of a few mouse clicks. 

Click here to watch a demo of BroadWorks Assistant’s capabilities.

 

BroadWorks Receptionist – Modernise your front of house. 

A receptionist is the first point of contact for all your clients, vendors and partners.  Adopting this application will facilitate the tasks of your front of house staff ensuring all queries are addressed with efficiency and precision.   

Click here to see how BroadWorks Receptionist will improve your business. 

 

Auto Attendant - Interactive Call Management 

Auto Attendant manages inbound calls in a fashion that allows your staff to focus on their work.  This valuable function delivers all inquiries to the relevant destination by prioritising and organising the queries expressed by callers. 
This tool can be used on its own or by integrating it with other Primus VoIP features.   

 

BroadWorks Call Centre

BroadWorks Call Centre facilitates the undertakings of call centres by handling calls and sending them to their respective departments.  In order to cater to today’s diverse workplaces, Call Centre goes beyond the functions of a traditional PBX system by allowing distributing callers to geographic extensions making mobile workers or foreign offices available through one number.   

Click here for a PDF download summarising how Call Centre works.