Support

Our technical and customer service teams are available to answer your queries 24 hours a day, seven days a week, year round.  Any urgent queries, including fault reporting, and service updates can be addressed by contacting your account manager, whose contact information will be noted with your Primus Welcome material. 

In the event of a fault, please have the following information at hand:

Your company name and contact
Telephone number
Brief Description of fault and whether it’s intermittent or continuous

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