Multiple Office

 

 

“Integrating the Primus VoIP solution into our system was very beneficial financially speaking.  We’ve saved substantially on interoffice communication, as well as developed a new clientele by establishing localised numbers.”
Leslie Goddard, Telecoms Manager, Skyseek

Company:

Skyseek is a private airline chartering firm with offices in Paris, Barcelona, Berlin, Geneva and a flagship location in central London.  With clients worldwide, they need to be highly accessible – and have found they are losing business to competitors who have offices in New York, LA and Hong Kong. 

Charter brokers spend their weekdays making countless long distance calls to clients worldwide and take an on-call Saturday once a month to answer calls from clients whose flights fall on weekends. 

Varying and obsolete PBX systems are becoming troublesome and expensive to maintain and the features provided just aren’t as technology advanced as the company requires.

Goal:

• Simplify telephony services
• Update features available to staff
• Increase availability to clients
• Cut telephony costs as a whole

Primus VoIP Solution:

Primus replaced Skyseek’s PBX systems with VoIP technology and our hosted service.  With one consolidated system, there is only need to train one telephony engineer – who operates from one centralised location as all users on a single network.

With no capital outlay for five new systems across Europe, the savings are already considerable. With less staff to manage and a centralised network, telephony engineers, and supervisors can add and remove features from various employees to guarantee the most efficient use of telephony services. 

With Primus VoIP’s world-class feature bundles, Skyseek are able to rejuvenate their business by managing calls and information with much more fluidity. 

With Sequential Ring, for example, the system successively alerts a preconfigured list of numbers until the desired user picks up.  Primus Assistant’s Click-To-Dial feature allows staff to scan websites and make calls by right clicking any phone number. To ease the management of this rich collection, all features can be adjusted from the web, voice or desktop portals.

To increase accessibility Primus provides local numbers for New York, LA and Hong Kong on their website without setting up new international offices, allowing clients in these cities to contact Skyseek without paying for long distance.