Features of Service
Remote Office - in the office, anywhere in the world. This feature enables users to appear at the desk, regardless of their location. By enabling itinerant employees to turn any phone into their office extension, expenses are simplified and cheaper as all calls are sent to a single bill.
Call Routing - inbound personal call management for virtual secretary type features based on caller ID, time of day and duration of ringing.
Outlook Adapter - our service integrates with Microsoft Outlook by combining contacts with the ability to manage the feature set from the desktop.
Click to Dial - in addition to combining your contacts into one manageable source – the click to dial feature allows users to right-click a number on their screen and dial out from their IP or desktop phone.
Enhanced Voice Mail - Our voice messaging service goes above and beyond by sending a notification and recording of voicemails to your inbox as an attached WAV file.
Screen POP - incoming callers are identified in a pop-up box on your screen – easily reject or answer calls without looking away from work.
Hunt Groups - calls to specific teams are identified and managed depending on assigned hunt group settings. With 4 routing methods you can ensure that you and your employees speak to the right person at the right time.
- Circular - call is sent to first available user on a list
- Regular - calls are directed in a pre-determined order of priority
- Simultaneous Ring - all extensions in a group are alerted until one user answers.
- With Uniform - as a call is completed users are moved to the end of the queue where they won’t be alerted until everyone else in the team has taken a call.
Web Portal - access and change your features from an online access point. Administrators can modify users’ accounts from here to monitor the communication abilities of employees.
Phone Portal - like the Web Portal – features can be altered from both your desktop IP phone, and by calling in from anywhere offering the ability to divert calls - for example to mobiles, from home landlines.
CommPilot - build different profiles that dictate how calls will be addressed.
Distinctive ringing - Prioritize work by setting particular ring tones for different groups of callers.
Anonymous Call Rejection - Private Caller? Telemarketers? Have them sent straight to your voicemail and check them at your own convenience.
Sequential Ring - Expecting an important call? Input up to six numbers where the call is to be directed until you pick up.
Call Centre - involves a number of features that assist in directing, queuing and holding callers.
- Music on Hold – music is played while callers wait – clients may upload their own music or select from our catalogue.
- Auto Attendant – also known as Interactive Voice Response (IVR) presents callers with a list of options directing them to the right user.
A la Carte Applications
Primus Assistant - this integrative toolbar is a visually pleasing and intuitive application allowing users to access and adjust their phone settings from the Microsoft Explorer or Outlooks windows.
Primus Auto Attendant - our answer to the IVR system – Primus Auto Attendant is an invaluable application that delivers all inquiries to the relevant destination by prioritising and organising queries expressed by callers. It can be configured to utilise name or extension dialling and easily integrated with other Primus VoIP features.
Primus Receptionist - this cutting edge reception console will give front of house staff the ability to manage incoming callers with an efficiency unrivalled by obsolete PBX systems.
Primus Call Centre - This function facilitates the undertakings of call centres by handling calls and sending them to their respective departments. In order to cater to today’s diverse workplaces, Primus Call Centre goes beyond the functions of a traditional PBX system, by allowing callers to be distributed to geographic extensions.
