Account Management

Primus Telecommunications Ltd has earned a worldwide reputation for customer service, at the heart of which lies our single point of contact account management.  When you enrol with Primus, you are signing up a new member to your team whose goal is to keep the ball rolling at any cost. 

Your account manager can be reached directly on a 0800 number you will be presented with upon signing up for an account.  This individual is responsible for all of your communications needs – whether an extension of your voice services, fault reporting or even to register for new services such as VoIP or Hosted IT. 

In addition to an account manager, our technical specialists will provide background support ensuring that all services run flawlessly.  Our network and data management centre is based in London Docklands and is managed by highly skilled technicians and engineers 24 hours a day, seven days a week. 

If you need extra special round the clock customer service, speak to your account manager about our enhanced care packages – which are built to ensure you always have someone ready to assist if there is a problem or query. 

We place value on our business customers, which is why we’re committed to providing such extensive support. 

With Primus you lose the frustration of feeling like a number, and gain the reassurance of being backed by a highly professional team of telecommunications experts.